Tuesday, July 13, 2010

Adventures at Walmart

While visiting, dad wanted to see what a Walmart in Iowa was like. Of course, the one in Davenport is probably the nicest one I've ever been to. He wanted to buy us a toaster oven, because I've always wanted one, but it wasn't so important that we NEEDED one. So we looked at the ones they had, and I decided on a B&D convection oven, which was on clearance for $34. It didn't look like the display one, but it was the last one and the price was right.
I brought it home and opened it, excited to convect something, but it was used and the little pull out tray was oxidized and rusty. I called them back, but it was the only one they had. So I called the Walmart in Moline. After giving the UPC, she said they had two on hand and three in the back.
So after dinner, we ventured to the Moline one. I gave the customer service girl my oven, explained what had happened and she told me to go grab another. There were no ovens available in the small appliance area. There were no employees around to ask for help. I walked up to the greeter at the front and asked her to page someone for me. She did, but nobody came. So we waited a little longer, then dad grabbed a guy from another department.
He was reluctant to help, because it wasn't his section, but he left for a while. Then he passed by and told us to wait a little longer. So we did. It was a while.
Then, I heard him one aisle away and someone was talking to him on his walkie talkie. I heard something about the only toaster oven they had being the one in the front. Then he walks up to me with a toaster oven in a box, RE-TAPED and asks me if this is the one I wanted. I asked him if he got that from the front and he said yes. I asked him if he had taped it shut. Yes. I said it was mine and I was going to exchange it. He looked pretty embarrassed. I asked if my receipt was still at customer service and he said probably. So I took my oven back up to the front.
I waited to be helped by the girl I explained it to in the beginning and told her what happened. She was busy and hadn't seen the guy take my oven, but she did still have my receipt. The customer next to me said she saw him take it, and so did another one of the cashiers. The latter thought he was bringing it back to me and didn't say anything. So I returned it and we went to Target.

2 comments:

  1. Wow, customer service is a nightmare. Hope you had better luck at Target! :)

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  2. Yeah, it was pretty awful, but not as bad as I had anticipated. I was afraid they would have thought I was trying to cheat them or something.
    Oh yeah! I got a super nice upgraded version of the oven I wanted. I cooked my boyfriend a Tombstone pizza in it last night and two chicken thighs and two baked potatoes tonight. It's pretty amazing!

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